The position of Customer Support is a sales and technical support position within a technical environment handling sales and general technical issues. Duties shall include all facets of customer service up to but not limited to, assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the Sales Support Specialist as necessary, follow up. The Customer Support will know the importance of Excellent customer service. This person must be detailed oriented, possess the ability to handle many simultaneous tasks, work efficiently with little supervision, have advanced computer skills, be willing to learn new processes and programs, be flexible with constantly changing priorities, have the ability to determine priorities and enjoy interacting with many people within the entire company. The position requires strong customer relations skills, excellent communications skills and the ability to work effectively within a team environment.

Provide Excellent Customer Service
Handle all Customer Service related calls
Know who and when to transfer a call
Technical knowledge and support of products
Enter customer orders accurately into the Avante system
Proofread and confirm correctness of orders
Assist team with projects as assigned
Develop and Maintain close relationships and contact with dealer base
Ability to retrieve information to answer customer questions
Ensure database accuracy with updates as required in CRM and Avante
Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or RSM involved
Have full understanding of and assist with GSA orders and inquiries
Work closely as a mentor for the Customer Service Clerk
Issue RA’s for credit
Coordinate the company’s School attendees each month (participating during lunches and/or dinners with customers)
Attending tradeshows if requested
Have full understanding S3Philosophy, Avante, CRM and Outlook
Utilize marketing tools such as website, catalog and price guide
Assist with special projects, system testing, etc, as needed
Know Sales Policies and Procedures and Dealer Pricing levels.

Requirements Customer Support Representative - German - Amersfoort

Native German speaking and fluent English speaking
2 to 3 years' experience in customer service with some exposure to inside sales
Ability to respond to customer inquiries by researching status of orders for repair, return or servicing
Excellent communication skills, (written, and verbal)
Strong attention to details, highly organized, computer literate
Ability to work well in a fast-paced professional office environment